How do I make payment for each session?
To ensure that you understand your specific insurance requirements, we recommend that you contact your insurance carrier to determine your coverage, copayments/co-insurance, and overall plan.
We accept the following payment methods:
- Cash
- Check
- Credit/Debit cards
- HSA/FSA/HRA cards
Cash based services require payment at time of service.
What type of clothing should I wear to appointments?
Wear loose-fitting clothes that are easy to move in and allow easy access to the area causing your symptoms. We also recommend that you wear comfortable shoes or sneakers.
What should I do to get ready for my first appointment?
We ask all patients to bring a few items with them on their first visit to our office.
- Please fill out the forms sent to you. If you cannot do so, please allow an additional 15 minutes time when you arrive to complete these forms.
- Please dress comfortably so you can move around and so your therapist can access your problem area.
- If you plan to use insurance, please bring it with you so we can make a copy for our records.
- Please bring any referrals, prescriptions, medication list or results/notes from your medical provider.
- Bring the contact names, phone numbers, and claim numbers of any case manager or insurance adjuster in the case of an automobile accident or worker’s compensation claim.
When you call our office, please have your prescription and insurance card ready. This will allow us to confirm your insurance benefits and provide you with a coverage estimate.
When can I expect to feel better?
Because each patient’s diagnosis is unique, our therapist will collaborate with you and any other medical or healthcare provider to ensure you get the best results possible.
Our goal is to identify all of the factors that are causing your condition. To gather this information, we will conduct a comprehensive evaluation and thorough history and then design a treatment plan that is appropriate for you.
Some people experience relief on the first day; for others, it is a journey filled with ups and downs. It is difficult to predict who you will be until we meet with you and examine your specific situation.
Our team is well-versed in treating all types of musculoskeletal pain and injuries. We’ll give you some pointers to help you understand your condition and what to expect from therapy. These guidelines will include the expected duration of your situation as well as realistic timetables for progress.
Throughout the process, our team is here to help and answer your questions!
What are the office policies I should be aware of?
If you are unable to attend your appointment, please notify us at least 24 hours before your scheduled appointment time. Any appointments that are missed and not rescheduled at least 24 hours in advance may be subject to a $70 charge. We also ask that if you have been exposed to COVID-19 or are experiencing and COVID-19 symptoms please reschedule your appointment so that we can keep our patients and employees safe and healthy.
What should I anticipate from my first massage therapy session?
A health history questionnaire may be requested by your massage therapist. Following that, your therapist will ask you a series of broad questions to determine which areas require attention and whether any conditions require treatment. This will help them decide whether or not massage is right for you.
Your massage experience will be determined by the condition for which you are being treated as well as the expert advice of your massage therapist. A traditional massage may be used to relax the muscles on the surface, while a deep tissue massage may be used to target the muscles, fascia, and other tissues deeper in the body.
How will I feel following my massage therapy session?
The majority of people leave their sessions feeling at ease and relaxed. Many people report that their aches and pains have lessened or gone away completely after receiving a massage.
If you had a deep tissue massage, you might be sore the next day. This is nothing to be concerned about. A hot shower or a soak in the tub can help relieve muscle aches and pains.
Do I need a doctor’s referral to receive treatment?
The short answer is no.
Direct Access refers to your legal right to be treated by a physical therapist without a doctor’s referral. Anyone can see a physical therapist! If you want to use an insurance plan to cover the cost of your physical therapy then you may have certain guidelines that need to be followed. Please refer to our insurance info section.
How can I make an appointment?
Scheduling an appointment at Dubuque Physical Therapy in Dubuque, IA is easier than ever! Our scheduling is easy, and we offer a convenient location and appointment times. We have morning and evening appointments available to meet the demands of your busy schedule.
Call us today or click here to request an appointment.
How long is each appointment going to be?
Although every patient is different, our appointments are typically scheduled for 45 minutes. The initial appointment will most often be longer due to an early arrival to complete any needed paperwork. Your unique needs will determine the time for your appointments as well as the frequency of your weekly appointments. It is common for your therapist to want to see you more often in the early stages of your care plan and then make your appointments more spaced out as you proceed.
Will my insurance cover the cost of treatment?
We understand that dealing with insurance can be complicated. Each insurance company has different guidelines regarding what is required for physical therapy. If is best to contact your insurance carrier to determine your coverage depending on your specific plan.
Visit our insurance info section for additional information, and please do not hesitate to contact our office.
What if I do not have insurance?
Our clinic will never turn a patient away for this reason!
If you do not have insurance, that’s okay. For patients who do not have insurance, we offer cash-based options due at the time of service.
Please contact our Dubuque, IA clinic and speak to our front desk about costs and setting up payment plans.
What exactly do physical therapists do?
Physical therapists are movement experts who can help you live a better life by providing hands-on care, patient education, and movement-based exercises.
Physical therapists are committed to assisting you in improving and restoring your movement and function, as well as managing pain and reducing the symptoms of a variety of chronic conditions and diseases. Their expertise is in examining the whole person and developing therapeutic interventions to assist you in recovering from and preventing injury.
Our physical therapists evaluate and treat a wide range of pain and injuries. Our team is made up of movement professionals who have the knowledge and experience to diagnose and treat any musculoskeletal condition.
We play a critical role in the prevention, reversal, and control of both old and new injuries. We use objective measurements to determine the severity of your injuries and tailor your treatment accordingly. Each program is tailored to your specific needs.